Skip to main content

Verbalising importance of supply chain management in access to health services

Supply chain management plays an important role in equitable access to essential medicines and services in low and middle income countries (LMICs). In addition, the COVID-19 pandemic has highlighted that supply chain preparedness is key to saving millions of lives globally. Supply of essential medicines and services is a wide-ranging issue and includes manufacturing, forecasting, procurement, distribution and delivery functions [1]. Each of these stages can be affected by a number of health system building blocks, including financing, governance, service delivery and human resource factors, which may play a role either in hampering or enhancing access. Here, we note that supply chains are embedded in health systems and suggest that strategies that prioritise equity, proactivity and partnership-building are key to stronger supply chains for stronger health systems. In addition, we outline the need for a better understanding of supply chain issues.

Supply chain management is a key function of health systems, Access to essential medicines and services is a multifaceted phenomenon and each factor of the supply chain can be affected by various factors. These include (a) personal factors, such as perceived needs of individuals, households and communities; (b) financial factors, such as pricing and out-of-pocket costs of medicines; (c) organisational factors, such as those differentially affecting primary, secondary and tertiary levels of care; (d) service delivery factors, such as availability and distribution; and (e) appropriate medicine utilisation factors, such as appropriate dispensing practices [2,3,4]. Health system planners and managers therefore must note that good supply chain management goes further than field health workers managing stock outs, or a resource distribution and delivery plan which is not divorced from overall system functions. Rather, it is an intrinsic part of the health system, which needs to be appreciated and recognised as an essential competency of relevant public health professionals.

The COVID-19 pandemic has exposed the limitations of both LMIC and high-income country health systems to respond to shocks [5, 6]. In early 2020, we noted countries struggling with their ability to reliably forecast, quantify and source PPE, ventilators and essential medicines, with consequent morbidity and mortality. It is likely that weaknesses in supply chain have contributed to morbidity and mortality during the pandemic. Supply chain management in response to the pandemic has been reactive, with a focus on short-term needs, rather than being proactive. Building stronger and more resilient health systems for the future will demand further investment in essential public health functions. In particular, enhancing disease surveillance systems which are fully embedded in health information systems may be helpful for forecasting and informing local manufacturing. Enhancing capacities of public health laboratories including their national distribution as well as establishment of strong national reference laboratories where they do not exist also must consider supply chain variables. Strengthening health systems post-pandemic presents an opportunity to systematically and sustainably address different supply chain bottlenecks that affect individual’s access to essential medicines and health care [7].

Supply chain management and health systems, before the COVID-19 pandemic, focussed on efficiency, provision of health care, and contribution to economic growth. We believe that post-COVID health systems and supply chains, recognising the needs and demands of individuals and societies, should put a higher emphasis on ensuring that equity and social determinants of health are addressed in the ongoing response to the pandemic and subsequent recovery, as these play a major role in ensuring the optimisation of investments and access to health services. We understand that significant investments have been made in health systems to improve access to essential medicines and services and strengthen supply chain systems. Indeed, this value of equity-oriented policies should be capitalised upon when designing and implementing supply chain management strategies post-pandemic. We believe that good public policy in relation to supply chain management cannot relate to people and communities adequately in LMICs without partnering with relevant industries. In interdependent economies of the world, there is a need to not only push intra-country supply chain preparedness, but also north-to-south and south-to-south linkages may be beneficial for the gains of industrial equity and socially just systems.

A significant body of literature exists on social, economic and geographic determinants of access to essential medicines and health services. However, the intersections between the sciences of health services, supply chain and surveillance systems are less well understood. Unfortunately, supply chain management is also historically an under-researched area of work in medicine and public health [8] which means best practices are not well documented and evaluated, and local innovations are harder to assess and share among countries. An underpinning cause is that “supply chain management” is not a subject that has been adequately taught in schools of public health, medicine and pharmacy. Sadly this has not been a priority for most planners and policymakers and has been left to the ability and capability of field workers, who have training in medicine and public health, and use their common sense or experiential learnings to manage the supply systems. However, supply chain difficulties during COVID-19 and associated morbidity and mortality have highlighted the faults in this approach and made evident the significance of supply chain management in contributing to access to essential medicines and health services. This situation demands the immediate attention of policymakers, funders, and academics. We propose that countries focus on building equity-oriented, sustainable supply chain mechanisms and invest in strengthening the capacities and knowledge for supply chain management through research and formal training of public health practitioners on supply chain issues [9]. This will surely facilitate progress towards Universal Health Coverage [10].


  1. Bigdeli M, Jacobs B, Tomson G, Laing R, Ghaffar A, Dujardin B, et al. Access to medicines from a health system perspective. Health Policy Plan. 2013;28(7):692–704.

    Article  Google Scholar 

  2. Penchansky R, Thomas JW. The concept of access: definition and relationship to consumer satisfaction. Med Care. 1981;19(2):127–40.

    Article  CAS  Google Scholar 

  3. Gulliford M, Figueroa-Munoz J, Morgan M, Hughes D, Gibson B, Beech R, et al. What does ‘access to health care’ mean? J Health Serv Res Policy. 2002;7(3):186–8.

    Article  Google Scholar 

  4. Yaghoubifard S, Rashidian A, Kebriaeezadeh A, Majdzadeh R, Hosseini SA, Sari AA, et al. Developing a conceptual framework and a tool for measuring access to, and use of, medicines at household level (HH-ATM tool). Public Health. 2015;129(5):444–52.

    Article  CAS  Google Scholar 

  5. Leite H, Lindsay C, Kumar M. COVID-19 outbreak: implications on healthcare operations. TQM J. 2020;33(1):247–56.

    Article  Google Scholar 

  6. Tariq M, Khan H, Motla K. In: Leveraging technology and supply chain to improve family planning logistics in Pakistan. East Mediterr Health J. 2021. Accessed 8 Mar 2021.

  7. World Health Organization. (2007). Everybody’s business—Strengthening health systems to improve health outcomes: WHO’s framework for action.

  8. Rashidian A, Jahanmehr N, Jabbour S, Zaidi S, Soleymani F, Bigdeli M. Bibliographic review of research publications on access to and use of medicines in low-income and middle-income countries in the Eastern Mediterranean Region: identifying the research gaps. BMJ Open. 2013;3(10):e003332.

    Article  Google Scholar 

  9. Ghaffar A, Rashid SF, Wanyenze RK, Hyder AA. Public health education post-COVID-19: a proposal for critical revisions. BMJ Glob Health. 2021;6(4):e005669.

    Article  Google Scholar 

  10. Soucat A. Financing common goods for health: fundamental for health, the foundation for UHC. Health Syst Reform. 2019;5(4):263–7.

    Article  Google Scholar 

Download references


This research was supported by funding from the Alliance for Health Policy and Systems Research through a grant from USAID. The Alliance is supported through both core funding as well as project specifc designated funds. The full list of Alliance donors is available here:

Author information

Authors and Affiliations



All authors contributed equally to the conceptualisation, drafting and revision of the manuscript. All authors read and approved the final manuscript.

About this supplement

This article has been published as part of Journal of Pharmaceutical Policy and Practice Volume 14, Supplement 1 2021: Strengthening health systems: The Role of Drug Shops. The full contents of the supplement are available at

Authors’ information

Abdul Ghaffar is affiliated with the Alliance for Health Policy and Systems Research, Arash Rashidian and Wasiq Khan are affiliated with the Eastern Mediterranean Regional Office (EMRO) of the World Health Organization. Muhammad Tariq is affiliated with the USAID Global Health Supply Chain Program, Islamabad, Pakistan.

Corresponding author

Correspondence to Abdul Ghaffar.

Ethics declarations

Ethics approval and consent to participate

Not applicable.

Consent for publication

All authors have consented to the publication of this manuscript.

Competing interests

The authors declared no conflicts of interest.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Rights and permissions

Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit The Creative Commons Public Domain Dedication waiver ( applies to the data made available in this article, unless otherwise stated in a credit line to the data.

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Ghaffar, A., Rashidian, A., Khan, W. et al. Verbalising importance of supply chain management in access to health services. J of Pharm Policy and Pract 14 (Suppl 1), 91 (2021).

Download citation

  • Published:

  • DOI: