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Table 4 OintmentY cluster themes identified by HDBSCAN algorithm

From: Advancing medical affair capabilities and insight generation through machine learning techniques

OintmentY cluster themes

Cluster

Themes

Potential explorations

Cluster -1

Not enough cases to be identified as a cluster: Price is too expensive

N/A

Cluster 0

Question missing

N/A

Cluster 1

Question missing

N/A

Cluster 2

Market research- Off label use not caused by atopic dermatitis

N/A

Cluster 3

Question missing

N/A

Cluster 4

Requests for slide decks

Data visualization: MUFASA

Cluster 5

Does OintmentY contain "…" (Ingredients)

Med Info Website

Cluster 6

Request for dosing information in children < 2 years old

Med Info Website

Cluster 7

Facial flush use with alcohol

Med Info Website, Educate pharmacists (part of counselling)

Cluster 8

Availability of OintmentY

Date visualization: MUFASA

(Compare it with inquiry of stability once opened questions)

Cluster 9

Off label use with vitiligo

Data visualization: MUFASA

Cluster 10

Is there a Compassionate Use Program (CUP)?

Med Info Website (Instructions, Forms)

Cluster 11

CUP process

Cluster 12

Off label use in sensitive area (eyes, face, gluteal cleft)

Data visualization: MUFASA

Cluster 13

Maximum dose/maximum duration to use

Med Info Website

Cluster 14

PV-AE types of report

Data visualization: MUFASA

Cluster 15

PV-AE Types of report with PSP# provided

Data visualization: MUFASA

Cluster 16

Patient experiencing AE and wanting reimbursement

Data visualization: MUFASA

Cluster 17

OintmentY use off label- inside mouths

Data visualization: MUFASA

Cluster 18

Can it be used in sensitive reproductive areas? (genitals)

Med Info Website

Cluster 19

Requests for OintmentY/DrugC Study

Med Info Website

#Inquiry vs time to see if # of questions change following a) rep handling of long-term safety/cancer warning message with Trial data b) removal of boxed warning

Cluster 20

Request for Off label use data for Vitiligo

Data visualization: MUFASA

Cluster 21

Request for information for off-label uses in other types of areas

Data visualization: MUFASA

Cluster 22

The use of OintmentY with/without steroids + Why is OintmentY second line?

Med Info Website

Cluster 23

Phototherapy/sunlight

Med Info Website, educate pharmacists (part of counselling)

Cluster 24

Use on eyelids/getting into the eyes

Med Info Website, educate pharmacists (part of counselling)

Cluster 25

Malignancy/cancer risks

Med Info Website

Changes in inquiry frequency over time to see if PM change (removal of boxed warning) has had an impact

Cluster 26

Safety concerns: renal failure

Med Info Website

Cluster 27

Product defect: difficulty getting ointment out of tube

Product feedback

Cluster 28

Request on information for the use on children under the age of 2

Med Info Website

Cluster 29

Request on information for the use on children under the age of 2 (provides strength in questions)

Med Info Website

Cluster 30

In-use stability of tube once opened

Data visualization: MUFASA

(Has it been increasing?)

Cluster 31

Doctor recommends putting tube in fridge

Opportunities to educate doctors/pharmacists to know that the stability is compromised once put in fridge

Med Info Website should upload information about refrigeration and stability