Table 4 Perceptions toward drive-thru community pharmacy service (N = 519)
Variables | Strongly disagree n (%) | Disagree n (%) | Neutral n (%) | Agree n (%) | Strongly agree n (%) |
|---|---|---|---|---|---|
Perceptions toward drive-thru community pharmacy services an impact of COVID-19 or even at later stage | |||||
I believe the introduction of drive-thru service makes the community pharmacy services more efficient | 1 (0.2%) | 2 (0.4%) | 48 (9.2%) | 245 (47.2% | 223 (43.0%) |
I believe that drive-thru community pharmacy service is a friendly service provided by the pharmacy during COVID-19 time or even at later stage | 1 (0.2%) | 5 (1.0%) | 41 (7.9%) | 217 (41.8%) | 255 (49.1%) |
I believe that drive-thru community pharmacy service may improve my satisfaction with the pharmacy profession | 2 (0.4%) | 1 (0.2%) | 58 (11.2%) | 217 (41.8%) | 241 (46.4%) |
I am supportive of the introduction of drive-thru service to community pharmacy practice during COVID-19 time | 2 (0.4%) | 7 (1.3%) | 63 (12.1%) | 230 (44.3%) | 217 (41.8%) |
I am supportive to create community pharmacies with drive-thru services all over Malaysia | 1 (0.2%) | 4 (0.8%) | 48 (9.2%) | 207 (39.9%) | 259 (49.9%) |
How do you feel the image of the community pharmacists will be affected by the introduction of drive-thru services? | |||||
Community pharmacists will appear more concerned with making money than with the health of their patientsa | 52 (10.0%) | 151 (29.1%) | 146 (28.1%) | 116 (22.4%) | 54 (10.4%) |
Community pharmacists will have a good balance between the health of patients and the business side of their work | 6 (1.2%) | 31 (6.0%) | 124 (23.9%) | 245 (47.2%) | 113 (21.8%) |
Community pharmacists will appear more concerned with the health of patients than with the business side of their work | 15 (2.9%) | 46 (8.9%) | 162 (31.2%) | 198 (38.2%) | 98 (18.9%) |
Differences between the drive-thru community pharmacy service and in-store drug refill services | |||||
The prescription might be filled more quickly in drive-thru compared to in-store refill | 2 (0.4%) | 11 (2.1%) | 70 (13.5%) | 267 (51.4) | 169 (32.6%) |
Pharmacists might be less available to answer questions using drive-thru service compared to in-store refilla | 14 (2.7%) | 57 (11.0%) | 132 (25.4%) | 216 (41.6%) | 100 (19.3%) |
Written information might be less supplied using drive-thru pharmacy service compared to in-store refilla | 10 (1.9%) | 61 (11.8%) | 111 (21.4%) | 230 (44.3%) | 107 (20.6%) |
Pharmacists cannot explain important points about prescriptions while providing drive-thru service compared to that in-store refilla | 13 (2.5%) | 60 (11.6%) | 112 (21.6%) | 231 (44.5%) | 103 (19.8%) |
Drive-thru service provides accessibility and convenience to customers more than the in-store service, especially during COVID-19 time | 4 (0.8%) | 11 (2.1%) | 85 (16.4%) | 252 (48.6%) | 167 (32.2%) |
Unlike in-store service, drive-thru service is suitable only for refill prescriptions but not for new prescriptionsa | 7 (1.3%) | 33 (6.4%) | 105 (20.2%) | 205 (39.5%) | 169 (32.6%) |
Unlike in-store service, drive-thru service is suitable only for OTC but not for prescriptions medicationsa | 11 (2.1%) | 47 (9.1%) | 122 (23.5%) | 198 (38.2%) | 141 (27.2%) |