Table 2 Psychometric properties of the Malay version of the drive-thru community pharmacy service questionnaire
Domain | Questions | Test (N = 32) | Re-test (N = 32) | ||
|---|---|---|---|---|---|
Cronbach’s Alpha | Cronbach’s alpha if item is deleted | Corrected item—total correlation | Cohen’s Kappa | ||
Perceptions toward drive-thru community pharmacy service as an impact of COVID-19 or at later stage | 1. I believe the introduction of drive-thru service makes the community pharmacy services more efficient | 0.833 | 0.828 | 0.381 | 1.000 |
2. I think that excellent community pharmacies should have driven-thru service during COVID-19 time | 0.826 | 0.419 | 0.949 | ||
3. I believe that drive-thru community pharmacy service is a friendly service provided by the pharmacy during COVID-19 time or even later on | 0.824 | 0.531 | 0.882 | ||
4. I believe that drive-thru community pharmacy service may improve my satisfaction with the pharmacy profession | 0.822 | 0.562 | 0.892 | ||
5. I am supportive to create community pharmacies with drive-thru services all over Malaysia | 0.825 | 0.468 | 1.000 | ||
How do you feel the image of the community pharmacists will be affected by the introduction of drive-thru service? | 1. Community pharmacists will appear more concerned with making money than with the health of their patients | 0.847 | − 0.016a | 0.915 | |
2. Community pharmacists will have a good balance between the health of patients and the business side of their work | 0.829 | 0.308 | 0.888 | ||
3. Community pharmacists will appear more concerned with the health of patients than with the business side of their work | 0.845 | − 0.121a | 0.907 | ||
Differences between the drive-thru community pharmacy service and in-store drug refill services | 1. The prescription might be filled more quickly in drive-thru compared to in-store refill | 0.826 | 0.436 | 1.000 | |
2. Pharmacists might be less available to answer questions using drive-thru service compared to in-store refill | 0.826 | 0.418 | 0.907 | ||
3. Written information might be less supplied using drive-thru pharmacy service compared to in-store refill | 0.829 | 0.348 | 0.917 | ||
4. Pharmacists cannot explain important points about prescriptions while providing drive-thru service compared to that in-store refill | 0.828 | 0.368 | 0.956 | ||
5. Drive-thru service provides accessibility and convenience to customers more than the in-store service, especially during COVID-19 time | 0.827 | 0.369 | 1.000 | ||
6. Unlike in-store service, drive-thru service is suitable only for refill prescriptions but not for new prescriptions | 0.829 | 0.336 | 1.000 | ||
7. Unlike in-store service, drive-thru service is suitable only for OTC but not for prescriptions medications | 0.836 | 0.165a | 1.000 | ||
Believed advantages toward the drive-thru community pharmacy service as an impact of COVID-19 | 1. Drive-thru community pharmacy service may help me get my medications on time without delay | 0.823 | 0.501 | 1.000 | |
2. Drive-thru community pharmacy will be helpful during COVID-19 time and quarantine time | 0.820 | 0.652 | 0.670 | ||
3. Drive-thru community pharmacy service has the advantage of serving sick patients, elderly, or disabled people during COVID-19 time | 0.825 | 0.472 | 0.946 | ||
4. Drive-thru pharmacy service enhances social distancing and reduces the spread of the COVID-19 virus | 0.821 | 0.627 | 0.946 | ||
5. Drive-thru community pharmacy service reduces the pressure on health care centers during COVID-19 time | 0.821 | 0.573 | 0.854 | ||
6. Drive-thru community pharmacy service is needed to be implemented in most community pharmacies during COVID-19 time or even later on for getting medications or supplies | 0.825 | 0.444 | 0.950 | ||
Believed disadvantages toward the drive-thru community pharmacy service | 1. Drive-thru community pharmacy service may contribute to dispensing errors due to the fast service provided | 0.822 | 0.489 | 0.867 | |
2. Drive-thru community pharmacy service may contribute to communication errors between the patient and pharmacist | 0.826 | 0.416 | 0.904 | ||
3. Drive-thru community pharmacy service may need extra money to offer drive-thru windows | 0.834 | 0.171a | 0.908 | ||
4. Drive-thru community pharmacy service is not convenient in providing drug information/counselling to patients (especially written information) | 0.828 | 0.358 | 1.000 | ||
5. Getting prescriptions dispensed as quickly as possible using drive-thru community pharmacy service, the quality of pharmacy service will drop | 0.841 | 0.009a | 1.000 | ||
6. Drive-thru community pharmacy service restricts the opportunity for interaction with the pharmacist, because the customer feels they cannot ask questions, while they are being hurried through | 0.819 | 0.657 | 0.551 | ||
7. Drive-thru community pharmacy service restricts the opportunity for interaction with the pharmacist, because the pharmacist will not be able to offer any level of interaction | 0.825 | 0.444 | 0.949 | ||