Table 2 Themes and sub-themes from thematic analysis

Complexities involved in efficient handover between IPU and virtual models of care

Patient criteria for suitability to be transferred to virtual care

Ongoing medicine supply considerations as patients had to isolate

Medicine information handover challenges

Lack of clarity on roles and responsibilities between hospital and primary care clinicians

Uncertainty about responsibilities for patients’ ongoing care

Uncertainty about responsibilities for management of patients’ chronic conditions

Communication challenges when pharmacists work remotely

Pharmacists’ challenges with contacting patients over the phone

Additional pressure on nursing staff due to role substitution

Decreased medication management support for doctors

Proactive management of specific medication safety risks

The need to prioritise patients with potential risk for medication-related harm

Challenges with management of new COVID-19 therapies

Risks of errors due to pharmacists not checking bedside lockers