Table 4 Satisfaction of pharmacies and pharmacists
From: Assessing consumers’ perception and demand on the community pharmacists’ dispensing
Questions | Very satisfied n (%) | Satisfied n (%) | Neutral n (%) | Unsatisfied n (%) | Very Unsatisfied n (%) |
|---|---|---|---|---|---|
Please rate your satisfaction of the pharmacy’s waiting time | 15 (6.8) | 48 (21.6) | 107 (48.2) | 39 (17.6) | 13 (5.9) |
Please rate your satisfaction of the pharmacists’ knowledge | 23 (10.4) | 77 (34.7) | 98 (44.1) | 20 (9.0) | 4 (1.8) |
Please rate your satisfaction of the pharmacists’ attitude | 29 (13.1) | 70 (31.5) | 97 (43.7) | 19 (8.6) | 7 (3.2) |
Please rate your satisfaction of the pharmacists’ professionalism | 36 (16.2) | 74 (33.3) | 86 (38.7) | 20 (9.0) | 6 (2.7) |
Please rate your satisfaction of the pharmacists communication skills | 34 (15.3) | 75 (33.8) | 86 (38.7) | 22 (9.9) | 5 (2.3) |
Very good n (%) | Good n (%) | Neutral n (%) | Bad n (%) | Very bad n (%) | |
|---|---|---|---|---|---|
Please rate your overall impression of the pharmacists | 23 (10.4) | 75 (33.8) | 106 (47.7) | 15 (6.8) | 3 (1.4) |
Please rate your relationship with the pharmacists | 14 (6.3) | 53 (23.9) | 140 (63.1) | 9 (4.1) | 6 (2.7) |