Table 1 Outpatients’ degree of satisfaction with the provided pharmaceutical health services (N = 90)
N | Items | Mean* | Satisfaction degree |
|---|---|---|---|
1 | The professional appearance of the pharmacy | 3.01 | Moderate |
2 | Ability of pharmacists to answer questions | 3.23 | Moderate |
3 | Pharmacist–patient relationship | 3.41 | High |
4 | Ability of pharmacists to give precautions on medicines | 3.16 | Moderate |
5 | The promptness of prescribed drugs | 3.5 | High |
6 | The professionalism of the pharmacy staff | 3.47 | High |
7 | Ability to explain the actions of medicines | 3.27 | Moderate |
8 | Ability of pharmacists to give instructions on taking medications | 3.4 | Moderate |
9 | Response of pharmacist to patients’ questions | 3.38 | Moderate |
10 | The respect shown to you by pharmacy staff | 3.59 | High |
11 | The pharmacist’s interest in your health | 3.28 | Moderate |
12 | How well pharmacists assist you in managing your medications | 3.4 | Moderate |
13 | The pharmacist’s attempt to resolve any issues you may have with your medications | 3.17 | Moderate |
14 | The pharmacists’ responsibility for your medication therapy | 3.27 | Moderate |
15 | The pharmacist’s efforts to help you improve and maintain your health | 3.16 | Moderate |
16 | The privacy of your conversations with pharmacists | 2.93 | Moderate |
17 | The pharmacist makes every effort to ensure that your medications work as they should | 3.01 | Moderate |
18 | The pharmacists’ ability to explain potential side effects | 2.8 | Moderate |
19 | Pharmacists advise you on the best way to store your medications | 2.91 | Moderate |
20 | The pharmacist gives you written instructions on how to use the medication | 3.51 | High |
Total degree of satisfaction (mean of the means) | 3.24 | Moderate | |