Possible influencing factors Counseling items | n; p-value (effect size) | ||||||
---|---|---|---|---|---|---|---|
Districts of the CPs | Time of the mystery call | Gender of the pharmacy staff | Call attempts | Forwarding to other staff | Call duration | Placed on hold after call acceptance | |
9. Giving advice on the correct different window of effect | 182; 0.238b (0.278) | 182; 0.994a (0.008) | 182; 0.148a (0.107) | 182; 0.749b (0.085) | 182; 0.861a (0.013) | 182; 0.002b* (0.309) | 182; 1.000b (0.070) |
10. Recommendation of a UPA preparation | 176; 0.126b (0.306) | 176; 0.274a (0.121) | 176; 0.632a (0.036) | 176; 0.103b (0.144) | 176; 0.240a (0.089) | 176; 0.996a (0.033) | 176; 0.951a (0.005) |
11. Recommendation of an LNG preparation | 174; 0.271b (0.282) | 174; 0.481a (0.092) | 174; 0.385a (0.066) | 174; 0.456b (0.118) | 174; 0.205c (0.117) | 174; 0.505b (0.135) | 174; 0.380c (0.094) |
12. Giving advice on taking as soon as possible | 143; 0.398b (0.281) | 143; 0.284a (0.133) | 143; 0.159a (0.118) | 143; 0.479b (0.104) | 143; 1.000c (0.004) | 143; 0.759b (0.116) | 143; 0.097b (0.176) |
13. Giving advice on retaking after vomiting | 139; 0.004b* (0.434) | 139; 0.082a (0.190) | 139; 0.269a (0.094) | 139; 0.294b (0.137) | 139; 0.013a* (0.210) | 139; 0.001b* (0.362) | 139; 0.325b (0.121) |