Skip to main content

Table 7 Association between pharmacy customers’ demographic variables and perception of the quality of counselling received

From: Patient medication counselling in community pharmacy: evaluation of the quality and content

Demographics

Categories

N

Quality of patient medication counselling based on the USP-MCBG scale

Mean ranks

Component 1

Component 2

Component 3

Component 4

USP-MCBG total score

Gender

Male

278

273.74

277.53

269.89

271.10

271.12

Female

281

286.19

282.45

290.01

288.80

288.79

p-valuea

 

0.362

0.719

0.141

0.195

0.196

Age, years

≤ 25

192

400.08

405.30

415.02

360.72

417.13

26–44

257

269.04

263.68

263.00

280.17

262.68

45–63

102

133.30

133.62

120.49

150.35

117.40

64+

15

60.33

83.10

59.83

257.57

59.23

p-valueb

 

< 0.0001

< 0.0001

< 0.0001

< 0.0001

< 0.0001

Marital status

Single

283

355.36

366.09

369.24

334.06

370.25

Married

246

208.87

195.13

191.98

226.45

191.35

Widowed

17

99.59

115.88

99.62

179.24

98.41

Divorced

5

147.90

150.10

165.20

219.30

152.10

Separated

6

170.50

179.42

193.67

169.33

186.17

p-valueb

 

< 0.0001

< 0.0001

< 0.0001

< 0.0001

< 0.0001

Highest academic qualification

No formal education

15

232.60

174.43

219.17

249.43

207.47

Primary education

23

234.13

246.00

261.70

273.98

249.93

Secondary education

180

345.66

342.88

345.15

316.92

350.43

Tertiary education

241

255.51

260.40

253.97

259.53

253.70

Post graduate education

92

210.92

210.06

211.25

243.91

206.49

p-valueb

 

< 0.0001

< 0.0001

< 0.0001

< 0.0001

< 0.0001

Working status

Self-employed

132

204.81

212.12

207.69

227.31

204.51

Employee

116

227.10

225.75

215.63

233.75

220.14

Unemployed

27

250.35

271.87

251.04

291.48

258.67

Civil/public servant

41

189.18

168.96

179.84

231.43

174.84

Artisan

18

220.75

199.94

223.75

210.83

209.22

Student

145

368.17

370.22

380.93

318.03

382.16

Farmer

4

286.63

156.88

244.25

199.63

236.13

Trader

28

157.75

159.04

142.75

201.04

143.16

p-valueb

 

< 0.0001

< 0.0001

< 0.0001

< 0.0001

< 0.0001

  1. USP-MCBG United States Pharmacopeia Medication Counselling Behaviour Guideline
  2. aMann–Whitney U test
  3. bKruskal–Wallis test
Back to article page

Journal of Pharmaceutical Policy and Practice

ISSN: 2052-3211

Contact us