Table 3 Key performance indicators for Jazia PVS

Mean availability of tracer medicines (%)

69

75

83

81.5

94

100

PV utilization by health facilities by value of orders (%)

N/A

47

53

50

53

as required

Delivery time from district HQ to health facility (days)

N/A

1–20

14–60

<  5

<  8

<  14

Promptness of payment to PV by district (days)

N/A

14–30

22–300

3–117

12–90

<  22

Councils satisfaction with PV services (score)

N/A

20

17

18

19

20

Indicator for PV (supplier) performance

Target as per PV contract

Overall physical product quality (score)

N/A

20

19

20

20

20

Order fulfillment rate (score)

N/A

20

25

23

25

25

Delivery lead time from PV to district HQ (score)

N/A

14

13

15

15

15

General quality of communication (score)

N/A

5

3

4

5

5