Volume 7 Supplement 1

Proceedings of the 2nd People that Deliver (2nd PtD) Global Conference on Human Resources in Supply Chain Management

Open Access

Pilot projects empower district supply chain management staff to strengthen health services in Indonesia

  • Setiawan Suparan1Email author,
  • Ketut Adnyana2,
  • Ivan Surya Pradipta3,
  • Nani Sukasediati4 and
  • Prihatiwi Setiati5
Journal of Pharmaceutical Policy and Practice20147(Suppl 1):P15


Published: 17 December 2014


Indonesia comprises 17,000 islands and 495 districts. Decentralization mandates district health services, but ensuring proper supply chain management (SCM) capacity at the district level is a challenge. The ministry of health developed and implemented SCM training modules and guidelines; however, weaknesses in the system remain, particularly related to human resources. The ministry in collaboration with universities and funders, piloted two projects that empower SCM staff. It will use the results to strengthen SCM at the district level.


Two pilot projects, with different timeframes and funding, focused on staff empowerment, local ownership, team work, local problem solving, and enhanced professionalism. The pilots were built around a standard SCM cycle and used self-assessments to identify gaps in the SCM system. The approach also facilitated team work to develop and implement a corrective action plan.


The pilot sites exhibited the same gaps. Which included: limited human resource capacity, and a lack of appropriate standard operating procedures (SOPs). A three-month internship for newly graduated pharmacists and pharmacy students, with SCM skills, was used to strengthen HR capacity. SCM training conducted by the interns for district SCM personnel proved effective, improving staff performance. Other interventions included reviewing and revising both SOPs and a quality assurance check list for SCM. Collaboration among SCM staff and managers was intensified, using an Integrated Drug Management approach. All the pilot sites now use standard SCM SOPs and have an Integrated Drug Management team.


The internship program was very effective in increasing SCM performance and pharmacy services at the district level. We confirmed that SOPs are critical tools that should be used to facilitate standard, good quality performance. Empowering district personnel to review their own SCM program in a systematic manner and to prepare a follow-on action plan proved highly successful; this approach will now be used in expanded efforts to improve the district level SCM system and staff capacity.

Lessons learned

Empowering SCM staff through local ownership and self-assessment is an effective and sustainable way to create SCM interventions tailored to district needs. It also builds district staff commitment and confidence. Newly graduated pharmacists with SCM skills can act as change agents for improving SCM.

Authors’ Affiliations

School of Pharrmacy, ITB/Bandung Institute of Technology
Faculty of Pharmacy University of Padjadjaran Bandung Unpad
Ministry of Health


© Suparan et al; licensee BioMed Central Ltd. 2014

This article is published under license to BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.