Table 1 Internal stakeholder analysis in general practice (adapted from source: Wessex AHSN [7])
From: The impact of COVID-19 on electronic repeat dispensing (eRD) in general practice
Role | Involvement in eRD | Potential benefits from the increased uptake of eRD |
|---|---|---|
Clinician (Dr, Nurse, Advanced Practitioners, Pharmacists, Pharmacy Technicians | Setting up eRD for appropriate patients after clinical review Lead eRD service delivery | Time capacity released by not having to undertake repetitive tasks on a monthly basis |
Practice Managers | Receive benchmarking information for NHS Responsible for ensuring resources, systems, and Processes in place for service delivery Ensuring learning and development undertaken for identified roles Reviewing performance and monitoring of uptake | Increased process efficiency and capacity released in the clinical team to undertake other tasks |
Reception/Administrators | Promote the service to the end users, i. e. patients Receive queries around the service itself as the first contact Can champion the service | Reduces the flow of end users, i. e. patients who need to contact the general practice with requests for medication |