Table 5 Identified benefits of services provided by PIPs with supporting quotations

Accessibility and convenience

“Less waiting time for an appointment” (Patient no. 47)

“Ready accessibility to NHS services” (Patient no. 22)

Specialist expertise

“I find that pharmacist has more knowledge about medications than a GP” (Patient no. 50)

“Peace of mind on the medication being taken over long period of time. Time to discuss any concerns regarding medication” (Patient no. 46)

Longer consultation/appointments

“Unrushed, comprehensive discussion of condition” (Patient no. 3)

“Have more time with a health care professional” (Patient no. 48)

“They have more time to go through the different types of medications and side effects” (Patient no. 50)

Attention and/or helpfulness

“She was very helpful and provided us with all the important information we needed” (Patient no. 44)

“Very concerned about your person” (Patient no. 27)

Relieving pressure

“Not having to a see a GP for non-urgent appointments” (Patient no. 23)

“Saves GP time” (Patient no. 48)