From: Patient medication counselling in community pharmacy: evaluation of the quality and content
USP-MCBG scale | Description | Mean ± SD | p-value* | |
---|---|---|---|---|
Pharmacist N = 122 | Pharmacy customers N = 566 | |||
Component 1 | Needs assessment score | 64.05 ± 10.76 | 43.82 ± 19.73 | < 0.001 |
Mean quality of counselling (%) | 71.17 ± 11.96 | 48.68 ± 21.92 | < 0.001 | |
Grading | Satisfactory | Unsatisfactory | Â | |
Component 2 | Precautions and warnings | 58.98 ± 11.63 | 45.61 ± 15.41 | < 0.001 |
Mean quality of counselling (%) | 73.73 ± 14.54 | 57.02 ± 19.26 | < 0.001 | |
Grading | Satisfactory | Unsatisfactory | Â | |
Component 3 | Management of the treatment | 98.00 ± 20.21 | 69.22 ± 28.12 | < 0.001 |
Mean quality of counselling (%) | 75.39 ± 15.54 | 53.24 ± 21.63 | < 0.001 | |
Grading | Satisfactory | Unsatisfactory | Â | |
Component 4 | Communication | 41.47 ± 7.25 | 33.10 ± 7.81 | < 0.001 |
Mean quality of counselling (%) | 82.93 ± 14.50 | 66.20 ± 15.62 | < 0.001 | |
Grading | Excellent | Satisfactory | Â | |
USP-MCBG | Total score | 262.50 ± 43.45 | 191.74 ± 64.53 | < 0.001 |
Mean quality of counselling (%) | 75.00 ± 12.41 | 54.78 ± 18.44 | < 0.001 | |
Grading | Satisfactory | Unsatisfactory | Â |