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Table 5 Differences in the perceived quality of counselling provided by pharmacists and received by pharmacy customers

From: Patient medication counselling in community pharmacy: evaluation of the quality and content

USP-MCBG scale

Description

Mean ± SD

p-value*

Pharmacist

N = 122

Pharmacy customers

N = 566

Component 1

Needs assessment score

64.05 ± 10.76

43.82 ± 19.73

< 0.001

Mean quality of counselling (%)

71.17 ± 11.96

48.68 ± 21.92

< 0.001

Grading

Satisfactory

Unsatisfactory

 

Component 2

Precautions and warnings

58.98 ± 11.63

45.61 ± 15.41

< 0.001

Mean quality of counselling (%)

73.73 ± 14.54

57.02 ± 19.26

< 0.001

Grading

Satisfactory

Unsatisfactory

 

Component 3

Management of the treatment

98.00 ± 20.21

69.22 ± 28.12

< 0.001

Mean quality of counselling (%)

75.39 ± 15.54

53.24 ± 21.63

< 0.001

Grading

Satisfactory

Unsatisfactory

 

Component 4

Communication

41.47 ± 7.25

33.10 ± 7.81

< 0.001

Mean quality of counselling (%)

82.93 ± 14.50

66.20 ± 15.62

< 0.001

Grading

Excellent

Satisfactory

 

USP-MCBG

Total score

262.50 ± 43.45

191.74 ± 64.53

< 0.001

Mean quality of counselling (%)

75.00 ± 12.41

54.78 ± 18.44

< 0.001

Grading

Satisfactory

Unsatisfactory

 
  1. Quality of counselling grading: poor (1–29.9%), unsatisfactory (30–59.9%), satisfactory (60–79.9%); excellent (80–100%)
  2. USP-MCBG United States Pharmacopeia Medication Counselling Behaviour Guideline
  3. *Independent sample t-test, p < 0.05 is considered significant