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Table 4 The patient satisfaction with the pharmacy services and pharmacy dispensary design in APTS implemented Hospitals, Ethiopia, 2020

From: Assessment of patient satisfaction towards auditable pharmaceutical transactions and services implemented in outpatient hospital pharmacy in Ethiopia

Variable Average patient satisfaction Binary logistic regression
 < 90% satisfied  ≥ 90% satisfied OR (95% CI) p value
Proportional availability medicine availability      
 < 75% 4 10 1   0.49
 ≥ 75% 5 7 1.786 0.35–9.13
Patient knowledge score on correct dosage      
 < 4.5 5 11 1   0.65
 ≥ 4.5 4 6 1.47 0.28–7.63
Labeling medicine score      
 < 3 6 8 1   0.35
 ≥ 3 3 9 2.25 0.42–12.1
Type of dispensary designa      
 Old or 4A 5 1 1   0.048
 5A 2 6 15.0 1.0–218.3 0.047
 6A 2 10 25.0 1.8–346.7 0.016
  1. aThe types of dispensary design have been improved four times since the start of APTS implementation (old design, 4A, 5A and 6A designs). Detailed description of dispensary designs is included in Additional file 1: Annex 1