Assessment of patient satisfaction towards auditable pharmaceutical transactions and services implemented in outpatient hospital pharmacy in Ethiopia

Table 4 The patient satisfaction with the pharmacy services and pharmacy dispensary design in APTS implemented Hospitals, Ethiopia, 2020

Variable	Average patient satisfaction		Binary logistic regression
Variable	< 90% satisfied	≥ 90% satisfied	OR	(95% CI)	p value
Proportional availability medicine availability
< 75%	4	10	1		0.49
≥ 75%	5	7	1.786	0.35–9.13	0.49
Patient knowledge score on correct dosage
< 4.5	5	11	1		0.65
≥ 4.5	4	6	1.47	0.28–7.63	0.65
Labeling medicine score
< 3	6	8	1		0.35
≥ 3	3	9	2.25	0.42–12.1	0.35
Type of dispensary design^a
Old or 4A	5	1	1		0.048
5A	2	6	15.0	1.0–218.3	0.047
6A	2	10	25.0	1.8–346.7	0.016

^aThe types of dispensary design have been improved four times since the start of APTS implementation (old design, 4A, 5A and 6A designs). Detailed description of dispensary designs is included in Additional file 1: Annex 1

ISSN: 2052-3211