Path | Estimate | S.E. | C.R. | P | ||
---|---|---|---|---|---|---|
Information Quality | ← | Pre-transaction LSP | 0.434 | 0.064 | 6.760 | *** |
Ordering procedure | ← | Pre-transaction LSP | 0.328 | 0.059 | 5.588 | *** |
Personnel quality | ← | Pre-transaction LSP | 0.598 | 0.078 | 7.687 | *** |
Product availability | ← | Transaction LSP | 0.534 | 0.075 | 7.099 | *** |
Timeliness | ← | Transaction LSP | 0.289 | 0.067 | 4.301 | *** |
Order accuracy | ← | Post-transaction LSP | 0.245 | 0.063 | 3.872 | *** |
Discrepancy handling | ← | Post-transaction LSP | 0.539 | 0.060 | 9.056 | *** |
Complaint handling | ← | Post-transaction LSP | 0.402 | 0.064 | 6.247 | *** |
Customer satisfaction | ← | Post-transaction LSP | 0.364 | 0.039 | 9.259 | *** |
Customer satisfaction | ← | Transaction LSP | 0.320 | 0.042 | 7.526 | *** |
Customer satisfaction | ← | Pre-transaction LSP | 0.186 | 0.039 | 4.812 | *** |