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Table 5 Unstandardized path coefficients—estimate

From: Investigating the effect of pharmaceutical logistics service performance on customer satisfaction: a two-step approach with structural equation modeling

Path

Estimate

S.E.

C.R.

P

Information Quality

 ← 

Pre-transaction LSP

0.434

0.064

6.760

***

Ordering procedure

 ← 

Pre-transaction LSP

0.328

0.059

5.588

***

Personnel quality

 ← 

Pre-transaction LSP

0.598

0.078

7.687

***

Product availability

 ← 

Transaction LSP

0.534

0.075

7.099

***

Timeliness

 ← 

Transaction LSP

0.289

0.067

4.301

***

Order accuracy

 ← 

Post-transaction LSP

0.245

0.063

3.872

***

Discrepancy handling

 ← 

Post-transaction LSP

0.539

0.060

9.056

***

Complaint handling

 ← 

Post-transaction LSP

0.402

0.064

6.247

***

Customer satisfaction

 ← 

Post-transaction LSP

0.364

0.039

9.259

***

Customer satisfaction

 ← 

Transaction LSP

0.320

0.042

7.526

***

Customer satisfaction

 ← 

Pre-transaction LSP

0.186

0.039

4.812

***

  1. LSP logistics service performance, S.E. standard error, C.R. critical ratio
  2. ***  p < 0.001