|
Path
|
Estimate
|
S.E.
|
C.R.
|
P
|
|---|
|
Information Quality
|
←
|
Pre-transaction LSP
|
0.434
|
0.064
|
6.760
|
***
|
|
Ordering procedure
|
←
|
Pre-transaction LSP
|
0.328
|
0.059
|
5.588
|
***
|
|
Personnel quality
|
←
|
Pre-transaction LSP
|
0.598
|
0.078
|
7.687
|
***
|
|
Product availability
|
←
|
Transaction LSP
|
0.534
|
0.075
|
7.099
|
***
|
|
Timeliness
|
←
|
Transaction LSP
|
0.289
|
0.067
|
4.301
|
***
|
|
Order accuracy
|
←
|
Post-transaction LSP
|
0.245
|
0.063
|
3.872
|
***
|
|
Discrepancy handling
|
←
|
Post-transaction LSP
|
0.539
|
0.060
|
9.056
|
***
|
|
Complaint handling
|
←
|
Post-transaction LSP
|
0.402
|
0.064
|
6.247
|
***
|
|
Customer satisfaction
|
←
|
Post-transaction LSP
|
0.364
|
0.039
|
9.259
|
***
|
|
Customer satisfaction
|
←
|
Transaction LSP
|
0.320
|
0.042
|
7.526
|
***
|
|
Customer satisfaction
|
←
|
Pre-transaction LSP
|
0.186
|
0.039
|
4.812
|
***
|
- LSP logistics service performance, S.E. standard error, C.R. critical ratio
- *** p < 0.001
