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Table 5 Unstandardized path coefficients—estimate

From: Investigating the effect of pharmaceutical logistics service performance on customer satisfaction: a two-step approach with structural equation modeling

Path Estimate S.E. C.R. P
Information Quality  ←  Pre-transaction LSP 0.434 0.064 6.760 ***
Ordering procedure  ←  Pre-transaction LSP 0.328 0.059 5.588 ***
Personnel quality  ←  Pre-transaction LSP 0.598 0.078 7.687 ***
Product availability  ←  Transaction LSP 0.534 0.075 7.099 ***
Timeliness  ←  Transaction LSP 0.289 0.067 4.301 ***
Order accuracy  ←  Post-transaction LSP 0.245 0.063 3.872 ***
Discrepancy handling  ←  Post-transaction LSP 0.539 0.060 9.056 ***
Complaint handling  ←  Post-transaction LSP 0.402 0.064 6.247 ***
Customer satisfaction  ←  Post-transaction LSP 0.364 0.039 9.259 ***
Customer satisfaction  ←  Transaction LSP 0.320 0.042 7.526 ***
Customer satisfaction  ←  Pre-transaction LSP 0.186 0.039 4.812 ***
  1. LSP logistics service performance, S.E. standard error, C.R. critical ratio
  2. ***  p < 0.001