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Table 3 Rotated factor loadings, eigenvalue, and total variance explained

From: Investigating the effect of pharmaceutical logistics service performance on customer satisfaction: a two-step approach with structural equation modeling

Study variables Number of items Factor loadings Eigenvalue % of variance explained
Order discrepancy handling (ODH) 4 [0.689–0.788] 7.07 26.16
Personnel contact quality (PCQ) 3 [0.664–0.815] 2.62 9.70
Ordering procedures (OP) 4 [0.652–0.839] 2.12 7.84
Order accuracy (OA) 3 [0.734–0.818] 1.70 6.30
Product availability (PA) 4 [0.651–0.688] 1.49 5.51
Information quality (IQ) 3 [0.640–0.854] 1.43 5.30
Complaint handling (CH) 3 [0.652–0.715] 1.03 3.78
Timeliness (T) 3 [0.497–0.875] 1.01 3.71
  1. Kaiser–Meyer–Olkin (KMO) measure of sampling adequacy = .828
  2. Bartlett's test of sphericity (app. Chi-square = 2846.370, df = 351, and sig. = .000)
  3. Extraction method: principal component analysis
  4. Rotation method: varimax with Kaiser normalization