|
Study variables
|
Number of items
|
Factor loadings
|
Eigenvalue
|
% of variance explained
|
|---|
|
Order discrepancy handling (ODH)
|
4
|
[0.689–0.788]
|
7.07
|
26.16
|
|
Personnel contact quality (PCQ)
|
3
|
[0.664–0.815]
|
2.62
|
9.70
|
|
Ordering procedures (OP)
|
4
|
[0.652–0.839]
|
2.12
|
7.84
|
|
Order accuracy (OA)
|
3
|
[0.734–0.818]
|
1.70
|
6.30
|
|
Product availability (PA)
|
4
|
[0.651–0.688]
|
1.49
|
5.51
|
|
Information quality (IQ)
|
3
|
[0.640–0.854]
|
1.43
|
5.30
|
|
Complaint handling (CH)
|
3
|
[0.652–0.715]
|
1.03
|
3.78
|
|
Timeliness (T)
|
3
|
[0.497–0.875]
|
1.01
|
3.71
|
- Kaiser–Meyer–Olkin (KMO) measure of sampling adequacy = .828
- Bartlett's test of sphericity (app. Chi-square = 2846.370, df = 351, and sig. = .000)
- Extraction method: principal component analysis
- Rotation method: varimax with Kaiser normalization
