Study variables | Number of items | Factor loadings | Eigenvalue | % of variance explained |
---|---|---|---|---|
Order discrepancy handling (ODH) | 4 | [0.689–0.788] | 7.07 | 26.16 |
Personnel contact quality (PCQ) | 3 | [0.664–0.815] | 2.62 | 9.70 |
Ordering procedures (OP) | 4 | [0.652–0.839] | 2.12 | 7.84 |
Order accuracy (OA) | 3 | [0.734–0.818] | 1.70 | 6.30 |
Product availability (PA) | 4 | [0.651–0.688] | 1.49 | 5.51 |
Information quality (IQ) | 3 | [0.640–0.854] | 1.43 | 5.30 |
Complaint handling (CH) | 3 | [0.652–0.715] | 1.03 | 3.78 |
Timeliness (T) | 3 | [0.497–0.875] | 1.01 | 3.71 |