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Table 3 Rotated factor loadings, eigenvalue, and total variance explained

From: Investigating the effect of pharmaceutical logistics service performance on customer satisfaction: a two-step approach with structural equation modeling

Study variables

Number of items

Factor loadings

Eigenvalue

% of variance explained

Order discrepancy handling (ODH)

4

[0.689–0.788]

7.07

26.16

Personnel contact quality (PCQ)

3

[0.664–0.815]

2.62

9.70

Ordering procedures (OP)

4

[0.652–0.839]

2.12

7.84

Order accuracy (OA)

3

[0.734–0.818]

1.70

6.30

Product availability (PA)

4

[0.651–0.688]

1.49

5.51

Information quality (IQ)

3

[0.640–0.854]

1.43

5.30

Complaint handling (CH)

3

[0.652–0.715]

1.03

3.78

Timeliness (T)

3

[0.497–0.875]

1.01

3.71

  1. Kaiser–Meyer–Olkin (KMO) measure of sampling adequacy = .828
  2. Bartlett's test of sphericity (app. Chi-square = 2846.370, df = 351, and sig. = .000)
  3. Extraction method: principal component analysis
  4. Rotation method: varimax with Kaiser normalization