Skip to main content

Table 2 Correlation between study variables

From: Investigating the effect of pharmaceutical logistics service performance on customer satisfaction: a two-step approach with structural equation modeling

Factors

IQ

OP

PCQ

PA

OC

T

OA

ODH

CH

IQ

1

        

OP

.274**

1

       

PCQ

.433**

.243**

1

      

PA

.284**

.136*

.415**

1

     

OC

.200**

.225**

.225**

0.05

1

    

T

.308**

.208**

.316**

.273**

.257**

1

   

OA

.279**

0.094

.207**

.536**

.185**

.162*

1

  

ODH

.371**

.217**

.448**

.331**

.237**

.336**

.141*

1

 

CH

.388**

.218**

.567**

.423**

.307**

.297**

.275**

.420**

1

Satis

.492**

.309**

.610**

.617**

.275**

.491**

.463**

.569**

.587**

  1. IQ information quality, OP ordering procedures, PCQ personnel contact quality, PA product availability, OC order condition, T timelines, OA order accuracy, ODH order discrepancy handling, CH compliant handling, Satis satisfaction
  2. ** p < 0.01, * p < 0.05 (2-tailed)
Back to article page

Journal of Pharmaceutical Policy and Practice

ISSN: 2052-3211

Contact us