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Table 2 Correlation between study variables

From: Investigating the effect of pharmaceutical logistics service performance on customer satisfaction: a two-step approach with structural equation modeling

Factors IQ OP PCQ PA OC T OA ODH CH
IQ 1         
OP .274** 1        
PCQ .433** .243** 1       
PA .284** .136* .415** 1      
OC .200** .225** .225** 0.05 1     
T .308** .208** .316** .273** .257** 1    
OA .279** 0.094 .207** .536** .185** .162* 1   
ODH .371** .217** .448** .331** .237** .336** .141* 1  
CH .388** .218** .567** .423** .307** .297** .275** .420** 1
Satis .492** .309** .610** .617** .275** .491** .463** .569** .587**
  1. IQ information quality, OP ordering procedures, PCQ personnel contact quality, PA product availability, OC order condition, T timelines, OA order accuracy, ODH order discrepancy handling, CH compliant handling, Satis satisfaction
  2. ** p < 0.01, * p < 0.05 (2-tailed)