Table 7 Clients’ perception and satisfaction about PMV services
Variables | Oyo (N = 46) n (%) | Kaduna (N = 45) n (%) | Cross River (N = 54) n (%) | Total (N = 145) n (%) |
|---|---|---|---|---|
Felt PMV was knowledgeable about injectable contraceptives | ||||
 Very knowledgeable | 37 (88.1) | 42 (100.0) | 36 (97.3) | 115 (95.0) |
 Somewhat knowledgeable | 4 (9.5) | 0 (0.0) | 1 (2.7) | 5 (4.2) |
 Neutral | 1 (2.4) | 0 (0.0) | 0 (0.0) | 1 (0.8) |
Got all the services I needed from the PMV | 42 (100.0) | 42 (100.0) | 37 (100.0) | 121 (100.0) |
Level of satisfaction with the services received | ||||
Satisfied | 42 (100.0) | 42 (100.0) | 37 (100.0) | 121 (100.0) |
Reasons for satisfaction | ||||
 Knowledgeable/Answer all questions/Gave good advice | 11 (26.2) | 16 (38.1) | 7 (18.9) | 34 (28.1) |
 Professionalism/good services/quality of services | 14 (33.3) | 7 (16.7) | 10 (27.0) | 31 (25.6) |
 Friendly/Sense of humor/comfortable to interact with/caring | 8 (19.0) | 9 (21.4) | 4 (10.8) | 21 (17.4) |
 No side effects/no challenges/No problem since using PMV | 8 (19.0) | 1 (2.4) | 7 (18.9) | 16 (13.2) |
 Confidentiality/Privacy/Trustworthy | 1 (2.4) | 5 (11.9) | 0 (0.0) | 6 (5.0) |
 Low cost | 0 (0.0) | 1 (2.4) | 4 (10.8) | 5 (4.1) |
 Proximity | 0 (0.0) | 2 (4.8) | 1 (2.7) | 3 (2.5) |
 Others** | 0 (0.0) | 1 (2.4) | 4 (10.8) | 5 (4.1) |
Perception about recent services received from the PMVs | ||||
 Knowledgeable | 27 (71.1) | 32 (76.2) | 29 (80.6) | 88 (75.9) |
 Cost | 1 (2.9) | 11 (27.5) | 23 (63.9) | 35 (31.8) |
 Hours of operation appears convenient | 5 (14.3) | 13 (32.5) | 14 (38.9) | 32 (28.8) |
 Friendly/relative/neighbour | 8 (23.5) | 10 (25.0) | 14 (38.9) | 32 (29.1) |
 Location is convenient | 11 (31.4) | 20 (50.0) | 15 (42.9) | 46 (41.8) |
 Always has drugs in stock | 1(2.9) | 2 (5.0) | 10 (27.8) | 13 (11.8) |
 I receive all the information I need | 5 (14.7) | 16 (40.0) | 8 (22.2) | 29 (26.4) |
Will you recommend PMV to someone else who needs the injection | ||||
 Yes | 46 (100.0) | 45 (100.0) | 51 (94.4) | 142 (97.9) |
 No | 0 (0.0) | 0 (0.0) | 3 (5.6) | 3 (2.1) |