Table 6 Mean score of drive-through satisfaction scale
From: Evaluation of drive-through pharmacy service in Queen Elizabeth Hospital Malaysia
PHARMACY DRIVE-THROUGH SERVICE | RESPONSES, N | % |
|---|---|---|
Opening hours (Office hours 8–5 pm, Monday to Friday) | ||
Dissatisfied | 14 | 11.67 |
Satisfied | 51 | 42.5 |
Very Satisfied | 55 | 45.8 |
Interaction between dispenser and patients/caregiver | ||
Satisfied | 33 | 27.5 |
Very Satisfied | 87 | 72.5 |
Location | ||
Dissatisfied | 19 | 15.8 |
Satisfied | 42 | 35 |
Very satisfied | 59 | 49.2 |
Convenience in getting medication | ||
Dissatisfied | 8 | 6.7 |
Satisfied | 38 | 31.7 |
Very satisfied | 74 | 61.7 |
Rectification of problems in timely manner | ||
Dissatisfied | 5 | 4.2 |
Satisfied | 37 | 30.8 |
Very satisfied | 78 | 65 |
Short waiting time. | ||
Dissatisfied | 1 | 0.8 |
Satisfied | 44 | 36.7 |
Very satisfied | 75 | 62.5 |
Clear direction | ||
Very Dissatisfied | 3 | 2.5 |
Dissatisfied | 9 | 7.5 |
Satisfied | 56 | 46.7 |
Very satisfied | 52 | 43.3 |
Quantity and quality of medication dispensed | ||
Very Dissatisfied | 1 | 0.8 |
Dissatisfied | 4 | 3.3 |
Satisfied | 33 | 27.5 |
Very satisfied | 82 | 68.3 |
Overall Service Satisfactory Level | ||
Satisfied | 37 | 30.8 |
Very satisfied | 83 | 69.2 |
Would you continue to use this service? (Mean SD) | 95.4 (7.1) | |
Would you recommend this service to others? (Mean SD) | 94 (8.8) | |
Percentage of score, Mean (SD) | 76.6 (8.1) | |