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Table 6 Mean score of drive-through satisfaction scale

From: Evaluation of drive-through pharmacy service in Queen Elizabeth Hospital Malaysia

PHARMACY DRIVE-THROUGH SERVICERESPONSES, N%
Opening hours (Office hours 8–5 pm, Monday to Friday)
 Dissatisfied1411.67
 Satisfied5142.5
 Very Satisfied5545.8
Interaction between dispenser and patients/caregiver 
 Satisfied3327.5
 Very Satisfied8772.5
Location
 Dissatisfied1915.8
 Satisfied4235
 Very satisfied5949.2
Convenience in getting medication
 Dissatisfied86.7
 Satisfied3831.7
 Very satisfied7461.7
Rectification of problems in timely manner
 Dissatisfied54.2
 Satisfied3730.8
 Very satisfied7865
Short waiting time.
 Dissatisfied10.8
 Satisfied4436.7
 Very satisfied7562.5
Clear direction
 Very Dissatisfied32.5
 Dissatisfied97.5
 Satisfied5646.7
 Very satisfied5243.3
Quantity and quality of medication dispensed
 Very Dissatisfied10.8
 Dissatisfied43.3
 Satisfied3327.5
 Very satisfied8268.3
Overall Service Satisfactory Level
 Satisfied3730.8
 Very satisfied8369.2
Would you continue to use this service? (Mean SD) 95.4 (7.1)
Would you recommend this service to others? (Mean SD) 94 (8.8)
Percentage of score, Mean (SD) 76.6 (8.1)