Table 1 Definition of Terms

1.

Compliance

Patients are compliant towards medication collection appointment at the drive-through pharmacy. Medication collection appointment was decided between patients and pharmacist after previous supply. A 2-week extension period is allocated if patients missed initial appointment.

2

Patients

Referring to patients or caregivers that come to drive-through pharmacy to collect their medications.

3

Repeat prescriptions

All drug prescriptions which require patient to come back for additional drug supply. Prescribed prescriptions must be of duration more than 1 month.

4

Pharmacy personnel

Referred to either pharmacist or assistant pharmacist on duty at the drive-through pharmacy.