Table 5 Believed advantages and disadvantages toward drive-thru community pharmacy service (N = 519)
Strongly disagree n (%) | Disagree n (%) | Neutral n (%) | Agree n (%) | Strongly agree n (%) | |
|---|---|---|---|---|---|
Believed advantages toward the drive-thru community pharmacy service an impact of COVID-19 | |||||
Drive-thru community pharmacy service may help me get my medications on time without delay | 4 (0.8%) | 5 (1.0%) | 53 (10.2%) | 256 (49.3%) | 201 (38.7%) |
Drive-thru community pharmacy will be helpful during COVID-19 time and quarantine time | 1 (0.2) | 3 (0.6%) | 48 (9.2%) | 241 (46.4%) | 226 (43.5%) |
Drive-thru community pharmacy service has the advantage of serving sick patients, elderly, or disabled people during COVID-19 time | 4 (0.8) | 6 (1.2%) | 52 (10.0%) | 222 (42.8%) | 235 (45.3%) |
Drive-thru pharmacy service enhances social distancing and reduces the spread of the COVID-19 virus | 3 (0.6) | 8 (1.5%) | 49 (9.4%) | 215 (41.4%) | 244 (47.0%) |
Drive-thru community pharmacy service reduces the pressure on health care centers during COVID-19 time | 4 (0.8%) | 12 (2.3%) | 71 (13.7%) | 234 (45.1%) | 198 (38.2%) |
Drive-thru community pharmacy service is needed to be implemented in most community pharmacies during COVID-19 time or even at later stage for getting medications or supplies | 3 (0.6%) | 6 (1.2%) | 57 (11.0%) | 233 (44.9%) | 220 (42.4%) |
Believed disadvantages toward the drive-thru community pharmacy services | |||||
Drive-thru community pharmacy service may contribute to dispensing errors due to the fast service provideda | 17 (3.3%) | 70 (13.5%) | 138 (26.6%) | 221 (42.6%) | 73 (14.1%) |
Drive-thru community pharmacy service may contribute to communication errors between the patient and pharmacista | 10 (1.9%) | 65 (12.5%) | 149 (28.7%) | 214 (41.2%) | 81 (15.6%) |
Drive-thru community pharmacy service may need extra money to offer drive-thru windowsa | 13 (2.5%) | 43 (8.3%) | 122 (23.5%) | 231 (44.5%) | 110 (21.2%) |
Drive-thru community pharmacy service is not convenient in providing drug information/counselling to patients (especially written information)a | 9 (1.7%) | 50 (9.6%) | 125 (24.1%) | 235 (45.3%) | 100 (19.3%) |
Getting prescriptions dispensed as quickly as possible using drive-thru community pharmacy service, the quality of pharmacy service will dropa | 22 (4.2%) | 96 (18.5%) | 133 (25.6%) | 185 (35.6%) | 83 (16.0%) |
Drive-thru community pharmacy service restricts the opportunity for interaction with the pharmacist, because the customer feels they cannot ask questions, while they are being hurried througha | 13 (2.5%) | 59 (11.4%) | 112 (21.6%) | 230 (44.3%) | 105 (20.2%) |
Drive-thru community pharmacy service restricts the opportunity for interaction with the pharmacist, because the pharmacist will not be able to offer any level of interactiona | 12 (2.3%) | 66 (12.7%) | 113 (21.8%) | 225 (43.4%) | 103 (19.8%) |
Total perceptions score Median (IQR) | 92.0 (15.0) | ||||